Refund Policy

The short version

• 14-day money-back guarantee on your first purchase of a Pro Monthly or Pro Annual plan. No questions asked.
• After 14 days there is no refund — on either plan, monthly or annual, in full or in part. You cancel instead, and keep Pro access until the end of the period you already paid for.
• Renewals are never refundable. Cancel before the renewal date; we email a reminder three days beforehand.
• Cancelling is one click and never requires talking to us.

The 14-day guarantee

The guarantee applies once per customer, to the first paid subscription you open on an account, and it runs for 14 calendar days from the moment that first payment is taken — not from the day you installed the extension, and not from the day you first used it.

Within that window you do not need a reason. Email us and we refund the full amount you paid to the original payment method. We do not ask you to justify the request, complete a survey, or accept credit instead of money.

The guarantee covers the subscription fee only. It does not cover bank charges, currency-conversion losses, or any fee your own payment provider adds — those are set by your bank, not by us, and we never receive them.

After 14 days: no refunds

A request is judged by the date it reaches us, not by the date the problem arose: an email received on day 15 is declined even if the issue began on day 3. Once the 14-day window closes, the payment is final. This applies equally to the monthly plan and the annual plan, and it applies whether you used the product heavily, lightly, or not at all. We do not issue partial refunds, pro-rated refunds for unused months of an annual term, or refunds for a period during which you simply forgot to cancel.

This is deliberate, and it is the trade for the price. The plan costs a fraction of what comparable tools charge, the guarantee window is generous enough to test the product properly on your own groups, and the free allowance lets you try the core workflow before paying anything at all. What we do not do is carry the cost of open-ended refunds on top of that.

What you keep instead is access. Cancelling stops the next charge but does not switch anything off: your Pro features stay active until the last day of the term you already paid for. On an annual plan cancelled in month three, that means nine further months of full access.

Renewals

Subscriptions renew automatically so the service does not stop working without warning. A renewal charge is not covered by the 14-day guarantee — that guarantee is for a first purchase only — and a renewal is not refundable once taken.

To avoid a renewal, cancel at any point before the renewal date. We send a reminder email three days before every renewal, to the address on the subscription. If that email is not reaching you, check your spam folder and add our address to your contacts; we cannot waive a charge on the grounds that the reminder was filtered.

How to request a refund

1. Email support@multiplegroupposter.com from the address the subscription is registered to. We can only discuss a subscription with the person who holds it.
2. Put "Refund request" in the subject line, and include the date of purchase.
3. We reply within one business day and approve eligible requests within one to two business days.
4. The money returns to the original payment method. Depending on your bank or card issuer it usually appears within 5–10 business days after we approve it; that final step is outside our control.

What is not refundable

• Any payment older than 14 days, on any plan.
• Renewal charges, including the first renewal after a discounted introductory period.
• Subscriptions cancelled or suspended by us for a breach of the Terms of Service — for example account sharing, resale, or use of the product to send unsolicited bulk messages.
• Charges disputed with your bank before contacting us. Once a chargeback is filed, the funds are held by the card network and we can no longer refund them ourselves; the account is also suspended until the dispute closes.
• Any amount collected as tax or VAT and already remitted to a tax authority, where that authority does not permit its return.

Cancelling

There is no retention call, no offer you have to decline twice, and no hidden "pause" that quietly resumes billing later. If the cancel button does not work for any reason, email us and we will cancel it for you the same day, effective from the date you first wrote.

1. Open the extension and click the gear icon in the top-right corner.
2. Choose Subscription, then Cancel subscription.
3. Confirm. Pro features stay on until the end of the current billing period.

Your statutory rights

Nothing in this policy reduces a right you hold under the consumer law of the country you live in, and where that law gives you more than this policy does, the law applies.

Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a distance contract for digital services within 14 days. Because our commercial guarantee runs for the same 14 days and asks for no reason, the two align: in practice you exercise one right and receive one full refund. At checkout you are asked to consent to the service starting immediately and to acknowledge that, once it has been fully performed, the statutory withdrawal right ends — this is the standard mechanism under the Consumer Rights Directive and it does not shorten the 14-day guarantee described above.

Consumers in Brazil retain the seven-day right of regret under Article 49 of the Consumer Defence Code, which runs alongside — not instead of — the 14-day guarantee.

If a payment was taken in error, was duplicated, or was never authorised by you, none of the limits above apply. Write to us and we will investigate and correct it regardless of how much time has passed.

Payments and who holds your card details

Payments are processed by Freemius, which acts as merchant of record for this product. Your card details are handled by Freemius and its payment processor and are never stored on our systems or transmitted through the extension. A refund is issued through the same processor and to the same instrument used for the original charge; we cannot send it anywhere else.

Prices are shown and charged in US dollars. If your account is in another currency, the amount you see on your statement depends on your bank's exchange rate on the day, and the amount returned by a refund depends on its rate on the day of the refund. The difference between the two is a matter between you and your bank.

Changes to this policy

We may update this policy. Any change applies to purchases made after the date at the top of this page and never retroactively: the version in force when you paid is the version that governs your payment. Material changes are announced by email to active subscribers before they take effect.

Contact

Refund and billing questions go to support@multiplegroupposter.com. We answer within 12 hours on business days. If you have written twice and had no reply, write once more with "second request" in the subject line — that reaches a different inbox.