What we collect
MultiGroupPoster is a Chrome extension that runs locally in your browser. The data we collect is minimal:
- Account email — required to associate your Pro subscription with your installation.
- Licence status — whether your Pro subscription is active, trial, or expired.
- Anonymous usage telemetry — version installed, generic feature toggles ("scheduling enabled: true/false"), error reports without personally identifiable content. You can opt out in settings.
- Support communications — anything you email support.
What we don't collect
- Your Facebook password. The extension uses your existing logged-in Facebook session via Chrome — your password never reaches our servers.
- The content of your Facebook posts. We never see the text you write or the groups you select.
- Your Facebook friends, messages, photos, or any other Facebook data outside what is strictly needed to navigate to a group and click "post".
- Your browsing activity outside facebook.com. The extension only activates on Facebook's domain.
Where data lives
Your local browser stores: your group lists, your saved Spintax templates, scheduled campaigns. None of that ever leaves your device.
Our servers (operated by us, hosted on a major cloud provider) store: your account email, licence status, and anonymous telemetry. Located in the US.
Payment processing
Pro subscriptions are processed by Freemius, which acts as merchant of record for this product, using Stripe and PayPal as the underlying payment gateways. Your card details touch their systems, not ours — we never see your full card number, and card data is never transmitted through the extension.
Freemius receives the billing information necessary to take payment and to issue a refund: your email address, the plan purchased, and the payment instrument you used. It processes that data under its own privacy policy.
Support chat (Crisp)
Our website and help pages embed a live-chat widget from Crisp so you can reach support directly. When you open the chat, Crisp may collect your browser type, page URL, and any messages you send.
When you click "Visit Help Center" inside the Chrome extension, your account email is passed in the URL (e.g. ?email=you@example.com) so Crisp can identify you immediately and the operator does not need to ask for your email again. This makes support faster but means your email is shared with Crisp at that moment.
- What is shared: your account email and the extension version you are using.
- What is NOT shared: your Facebook credentials, post content, group lists, or any data unrelated to support.
- If you do not want to share your email: navigate to the help centre directly in your browser instead of clicking the extension's "Visit Help Center" button.
Cookies and tracking
The marketing site uses Google Analytics to understand how it is used, and advertising measurement from Google Ads, Meta (Facebook Pixel) and OpenAI (ChatGPT Ads) to learn whether an ad led to an install or a purchase. If you arrive from an ad, its click identifier is kept in a first-party cookie for up to 90 days. When you buy a plan, we report it to Google Ads with the click identifier and the amount. When you start using the extension or buy a plan, we report it to OpenAI and to Meta with a SHA-256 hash of your email address — never the address itself. If you ask the site to email you the install link from your phone, we use that address only to send that email, plus one reminder the next day if you tick the box; it is not added to any mailing list. If you sign in to the extension, we may send you a few emails about getting started and about your plan (for example, when your free posts run out), through our email provider Brevo; every one of them has an unsubscribe link, and we stop when you use it. We do not sell personal data. Blocking these tags with a standard tracker blocker does not affect your use of the site or the extension.
Your rights
EU residents have full GDPR rights including data portability and the right to lodge a complaint with a supervisory authority.
- Access: request a copy of all data we hold about you.
- Deletion: request full deletion. Done within 7 business days.
- Correction: if anything we have is wrong, email us and we will correct it.
- Opt-out: turn off telemetry in extension settings. Opt out of marketing emails via the unsubscribe link.
Updates to this policy
If we change anything material, we email Pro subscribers and post a banner on the site.
Contact
Privacy questions: support@multiplegroupposter.com.